How To Replace or Return The Item to Get Refund?

We are committed to the safety of our customers and employees as we navigate COVID-19. Therefore, we are temporarily pausing return pickups of large items in select areas. If you have any questions on whether your area has limited returns, please contact our Customer Service team.

We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

There are a few items that can’t be returned:

  • Clearance items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates, e.g. “Buy 2 & More Items to Save $25” (unless the entire bundle is returned)
  • Items you have already assembled
  • Items marked “Non-Returnable” on the sale page
  • Open Box Items

 

Any outbound shipping charges collected on the order will not be refunded. This includes:

  • Any kind of shipping charges
  • Upgraded shipping charges (expedited, express, room of choice,opening box, removing boxes, etc.)
  • Assembly services included with delivery

 

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

To start a return, visit My Orders. For step-by-step instructions, read our Returns and Exchanges article.

 

Refund Options

You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.

 

Modified Return Policies

Our return policy is slightly different for some products and special-occasion purchases:

Mattress Return Policy

Every mattress comes with a 15-night free trial. If you’re not in love with it after 15 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order.

This excludes Mattress Toppers, Crib Mattresses, Air Mattresses and Open Box Mattresses.

 

Large Appliance & Furniture Return Policy

You can return a large appliance within 30 days of delivery as long as it has not yet been installed or assymbled and is returned in the original packaging. In some cases, you might have to pay the manufacturer’s restocking fee.

Before installing the appliance, please double check the following when it arrives:

1) Scan the box for damage.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect the appliance & Furniture.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance or Assymbled Furniture, it cannot be returned.