Shipping & Delivery Information
Choose from FedEx Shipping Options
Ground, 3-Day, 2-Day, or 1-Day service
Please note:
- Alaska, Hawaii, and Puerto Rico require 1-Day or 2-Day service and may incur additional fees.
- Items sent to an APO or FPO address will be shipped via USPS for an additional fee.
- All other U.S. territories are considered international.
Standard shipping rates apply to the 48 contiguous states only. A physical street address is required to receive small-parcel items. We do not ship to P.O. boxes or freight-forwarding addresses.
Freight delivery is required when the size and/or weight of the product exceeds the limits set by FedEx. Rates are determined on a case-by-case basis and are available on the product page and at checkout.
You must schedule your freight delivery and be present to sign when it arrives.
Freight deliveries are made Monday through Friday between 8 a.m. and 5 p.m. When your order is ready to ship, you'll receive an email with a link to schedule your delivery online. If you don't make the appointment online, the carrier will call at a later time to schedule.
Standard shipping rates apply to the 48 contiguous states only. A physical street address is required to receive small-parcel items. We do not ship to P.O. boxes or freight-forwarding addresses.
Ground Level Entry
Freight deliveries are made Monday through Friday between 8 a.m. and 5 p.m. When your order is ready to ship, you'll receive an email with a link to schedule your delivery online. If you don't make the appointment online, the carrier will call at a later time to schedule.
Requirements:
- Street access of at least 10 feet wide
- Street overhead clearance of at least 14 feet
- Street with no vehicle weight restrictions
Room of Choice
Upgrade to Room of Choice delivery, and we'll make sure your packages are not only inside your home, but carried to the room of your choice. We'll also carry items up stairs – ideal for apartment and condo dwellers.
Requirements:
- Street access of at least 10 feet wide
- Street overhead clearance of at least 14 feet
- Street with no vehicle weight restrictions
- Stairways, doorways, hallways & turns at least 36 in. wide
Room + Unbox
With our top tier delivery service, we'll deliver right to your room of choice and place your item just where you want it. We'll also do the unboxing and dispose of any packaging.
Requirements:
- Street access of at least 10 feet wide
- Street overhead clearance of at least 14 feet
- Street with no vehicle weight restrictions
- Stairways, doorways, hallways & turns at least 36 in. wide
- Existing furniture should be moved by delivery recipient
Delivery conditions outside of the above guidelines including, but not limited to, sharp turns, narrow or gravel driveways, and gated communities or condominiums require additional handling services and fees. If any of these apply, please contact our Customer Care Center at 1-800-723-2082.
Upon Delivery
Before you sign, inspect your delivery for accuracy and damage. If there's light damage to the packaging, please note on the delivery paperwork. If you suspect there could be damage to the product, ask for a copy of the delivery receipt with the carrier's name and truck number, refuse the item, and contact Customer Care at 11-800-723-2082.
If you discover damages after the delivery is made, contact Customer Care within 24 hours.